Privacy Policy

Last updated: May 26, 2026

ZeroSlouch ("we," "us," or "our") operates this website and online store to provide you with our products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

•       Contact details including your name, address, billing address, shipping address, phone number, and email address.

•       Financial information including payment card details, transaction information, and payment confirmation details — processed securely through our payment processors.

•       Account information including your username, password, security questions, preferences, and settings.

•       Transaction information including items you view, add to cart, purchase, return, or exchange.

•       Communications with us including information you provide when contacting customer support.

•       Device and usage information including your IP address, browser type, and how you interact with the Services.

How We Collect Personal Information

We collect personal information from the following sources:

•       Directly from you when you create an account, make a purchase, or contact us.

•       Automatically through the Services via cookies and similar tracking technologies when you visit our website.

•       From our service providers who collect or process information on our behalf, such as payment processors and shipping partners.

How We Use Your Personal Information

We use your personal information for the following purposes:

•       To process and fulfill your orders, including payment processing, shipping, and returns.

•       To communicate with you about your orders, account, and customer support inquiries.

•       To send you marketing and promotional communications (you may opt out at any time).

•       To improve and personalize your experience with the Services.

•       To detect and prevent fraud and maintain the security of the Services.

•       To comply with applicable laws and legal obligations.

How We Share Your Personal Information

We may share your personal information in the following circumstances:

•       With service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, and customer support.

•       With marketing partners to show you relevant advertising, subject to their own privacy policies.

•       With your consent or at your direction.

•       In connection with a business transaction such as a merger or acquisition.

•       To comply with legal obligations or respond to valid legal process.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support our marketing efforts. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no security system is perfect, and we cannot guarantee the absolute security of your information. We recommend you do not communicate sensitive information over unsecured channels.

Data Retention

We retain your personal information for as long as necessary to provide the Services, fulfill our contractual obligations, comply with legal requirements, and resolve disputes. When we no longer need your information, we will securely delete or anonymize it.

Children’s Privacy

The Services are not intended for use by children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us so we can delete it.

International Transfers

We operate from Australia and your information may be transferred to and processed in countries other than your own. Where required by law, we implement appropriate safeguards for such transfers, including Standard Contractual Clauses for transfers from the European Economic Area or the United Kingdom.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

•       Right to Access: Request access to the personal information we hold about you.

•       Right to Correction: Request that we correct inaccurate information.

•       Right to Deletion: Request that we delete your personal information, subject to certain exceptions.

•       Right to Portability: Request a copy of your personal information in a portable format.

•       Right to Opt Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website and updating the "Last updated" date above. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

ZeroSlouch

Email: twilightaesthetics67@gmail.com