FAQs

How can I contact Zero Slouch?
You can email us at zeroslouch67@gmail.com and our team will be happy to help with whatever you need.

Do you ship worldwide?
Yes.

Where do you ship from?
We ship from our fulfillment partner in Hong Kong

Can I change or cancel my order?
As we aim to process orders fast, you must request any changes or cancellations within 12 hours of ordering. Requests after this window can't be guaranteed, but your order can still be returned once received if it's faulty or incorrect.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.

When will my order be processed?
Orders are processed Monday to Friday and shipped within 1-3 business days from the order date. Please allow extra time during holidays and sale periods. We don't ship on weekends.

How long will it take to receive my order?
Delivery typically takes 1-2 weeks, depending on your location.

What if I don't receive my order?
If you don't receive your order within 30 days of shipping, contact us at zeroslouch67@gmail.com and we'll investigate — you may be eligible for a refund.

Will I be charged customs and taxes?
Prices displayed on our site don't include duties or import taxes, which may apply depending on your country. Any customs fees are your responsibility and are determined by your local customs office. We're not responsible for delays caused by customs.

How do I return an item?
Please contact us at zeroslouch67@gmail.com. Note: we only accept returns for faulty, damaged, or incorrect items — we don't offer change-of-mind returns.

What if the item(s) I received are defective, incorrect, or damaged?
Contact us with your order number, photos of the item, and a brief description of the issue. We'll resolve it as quickly as possible with a replacement or refund.